This website is operated by Vervella ("we", "us", "our").
By placing an order through our website, you agree to be bound by these Terms and Conditions.
We operate as an online retail store providing products to customers worldwide, with primary compliance aligned with UK laws.
By using this website, you confirm that:
You are at least 18 years old; or
You have permission from a legal guardian.
All products listed on our website are subject to availability.
We reserve the right to:
Limit quantities;
Discontinue products;
Modify product descriptions without notice.
Placing an order does not guarantee acceptance.
A contract is formed only when:
You receive an order confirmation email.
We reserve the right to cancel orders due to:
Pricing errors;
Suspected fraud;
Stock issues.
All prices are displayed in GBP (or local currency if applicable).
Prices include applicable taxes unless stated otherwise.
Additional charges (shipping, customs) may apply.
We accept major payment methods (cards, digital wallets).
Delivery times are estimates and not guaranteed.
We are not responsible for:
Customs delays;
Incorrect addresses provided by customers.
Risk of loss transfers upon delivery.
Under UK Consumer Contracts Regulations:
Customers have the right to cancel within 14 days of delivery.
Conditions:
Items must be unused and in original packaging.
Certain items are non-returnable (hygiene products, custom items).
Refunds:
Issued within 14 days after receiving the return.
Return shipping costs:
Paid by the customer unless item is faulty.
Under the Consumer Rights Act 2015:
Products must be as described, of satisfactory quality, and fit for purpose.
If faulty:
You may request repair, replacement, or refund.
All content (logo, images, text, branding) belongs to Vervella.
You may not:
Copy;
Reproduce;
Distribute content without permission.
You are responsible for:
Maintaining account confidentiality;
All activity under your account.
We may suspend accounts for misuse or fraud.
Nothing in these Terms excludes liability for:
Death or personal injury caused by negligence;
Fraud.
We are not liable for:
Indirect or consequential losses.
Use of our website is also governed by:
Privacy Policy
Cookies Policy
These Terms are governed by the laws of England and Wales.
We reserve the right to update these Terms at any time.
Continued use of the site constitutes acceptance of changes.
Email: support@vervella.com
