Privacy Policy

PRIVACY POLICY – VERVELLA

1. WHO WE ARE

Vervella is the data controller responsible for your personal data.


2. DATA WE COLLECT

We may collect:

  • Name

  • Email address

  • Shipping address

  • Payment details (processed securely via third parties)

  • IP address

  • Device and browsing data


3. HOW WE COLLECT DATA

  • When you place an order

  • When you sign up to our newsletter

  • Through cookies and tracking technologies


4. PURPOSE OF DATA PROCESSING

We process data to:

  • Fulfil orders

  • Provide customer support

  • Improve website experience

  • Send marketing (with consent)


5. LEGAL BASIS (UK GDPR)

We rely on:

  • Contractual necessity

  • Legitimate interests

  • Consent (for marketing)


6. SHARING DATA

We may share data with:

  • Payment processors

  • Shipping carriers

  • Marketing tools

We never sell your data.


7. INTERNATIONAL TRANSFERS

Your data may be transferred outside the UK with safeguards in place.


8. DATA RETENTION

We retain data only as long as necessary:

  • Orders: up to 6 years (legal/tax obligations)


9. YOUR RIGHTS

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent

  • Lodge complaints with ICO


10. SECURITY

We use industry-standard security measures to protect your data.


11. MARKETING

You can unsubscribe at any time via email links.


12. CONTACT

support@vervella.com