Privacy Policy
Last updated: 10 March 2026
At Vervella Pets, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you visit or make a purchase on our website, we may collect certain personal information, including:
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Full name
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Delivery address
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Email address
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Phone number
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Payment information (securely processed by payment providers)
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IP address
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Device and browser information
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Website browsing data
This information is collected to process orders, improve your experience, and ensure transaction security.
2. How We Use Your Information
We use the information collected to:
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Process and deliver your orders
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Send order confirmations and updates
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Provide customer support
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Improve our website and services
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Prevent fraud and ensure transaction security
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Comply with legal obligations
3. Sharing of Information
Vervella Pets does not sell or rent your personal information.
We may share your information only with third parties necessary to operate our business, such as:
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Payment processors
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Shipping and logistics companies
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Website hosting and technology providers
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Analytics and marketing tools
These partners receive only the information necessary to perform their services.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, or disclosure.
Our website uses SSL encryption technology, ensuring that your information is transmitted securely.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
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remember user preferences
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analyse behaviour on the website
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improve functionality and performance
You can disable cookies in your browser settings, although doing so may affect some features of the website.
6. Data Retention
We retain your information only for as long as necessary to:
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comply with legal obligations
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process orders
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improve our services
After this period, the data may be deleted or anonymised.
7. User Rights
Depending on applicable legislation, you may have the right to:
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access your personal data
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request correction of inaccurate information
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request deletion of your data
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restrict or object to data processing
To exercise any of these rights, please contact us.
8. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policies of any external sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
We recommend reviewing this page periodically to stay informed.
10. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us through the support email available on our website.